FAQ’s
Most frequently asked questionsOrdering & Payment
What payment methods do you accept?
We accept credit and debit cards, wire transfers, and cash.
Do you charge sales tax?
Yes, standard Texas sales tax is applied to all orders.
How can I cancel or change my order?
Contact us as soon as possible if you need to change or cancel an order. Special orders may not be able to be cancelled once they've been placed with the manufacturer.
Delivery & Pickup
Do you offer shipping?
Yes, we ship orders, and we also offer in-store pickup at our El Paso location.
Can I pick up my order in-store?
Yes, in-store pickup is available at 11130 Rojas Dr, Ste B, El Paso, TX 79935, during our regular store hours.
Do you offer delivery for larger orders or projects?
Yes, delivery is available for larger orders and builder/contractor projects. Contact us to arrange delivery for your job.
Returns & Assistance
What is your return policy?
Items may be returned within 30 days of purchase with a receipt. A restocking fee may apply, and return shipping is paid by the customer. Special order items can be returned only if defective.
I want to return my purchase. What do I do?
Bring your item and receipt to our store within 30 days of purchase.
How can I get assistance if I need it?
Call us at 915-351-6868, email info@hssupply.com, or stop by during our store hours.